OP Visits
Identify completed outpatient visits from the HIMS or billing system.
Patient Feedback Software
Patient Feedback Management System for Hospitals
Designed as patient feedback software for hospitals, the system automates feedback collection after OP visits and IP discharges. It measures CSAT, NPS, doctor-level experience and branch performance, then converts negative feedback into assigned incident tickets for faster service recovery.
- ✓Collect feedback after OP and IP events
- ✓Measure CSAT and NPS across teams
- ✓Convert negative feedback into recovery tickets
Automated feedback capture
Collect Feedback at the Right Patient Touchpoint
Use hospital-system events to send the right feedback request without depending on staff to prepare lists or trigger messages.
IP Discharges
Trigger discharge feedback after the patient's billing and discharge event.
Local Languages
Send feedback requests in the patient's preferred regional language.
Multiple Channels
Collect structured feedback through WhatsApp, SMS, or configured digital links.
Closed-loop feedback workflow
Real-Time Patient Feedback and Service Recovery
Collect real-time patient feedback at relevant touchpoints, detect low ratings or negative sentiment, alert the responsible team and track action until the concern is resolved.
1
Patient Touchpoint Completed
The HIMS or billing system confirms an eligible OP visit, IP discharge or configured patient interaction.
2
Feedback Request Triggered
The appropriate feedback request is sent automatically through the configured communication channel.
3
Response and Sentiment Captured
Patient ratings, comments, CSAT, NPS and sentiment are recorded in the hospital feedback workflow.
4
Recovery Ticket Assigned
Low ratings or negative sentiment create an alert or assigned ticket for the responsible team.
5
Action, Closure and Recurrence Measured
Track the response, action taken, patient closure and recurring service-quality trends.
Core capabilities
Use Patient Feedback to Improve the Patient Experience
Patient experience software should do more than collect survey responses. Hospitals need to identify recurring service failures, department-level issues, unresolved complaints and opportunities for service recovery.
HIMS and Billing-Based Triggers
Identify eligible OP visits and IP discharges directly from hospital-system data.
Zero-Intervention Automation
Send requests, analyse responses, and create actions without manual list preparation.
Local-Language Feedback
Deliver relevant feedback forms in languages patients can understand and respond to.
Multi-Level CSAT and NPS
Compute scores to attribute performance at multiple levels like doctor, dept, branch, group.
Department and Branch Analytics
Compare feedback across departments, centres, branches, and the hospital group.
AI Negative-Feedback Detection
Identify dissatisfaction, recurring themes, and urgent recovery situations automatically.
Automated Incident Tickets
Convert negative feedback into assigned, time-bound service-recovery tickets.
Patient Recovery Tracking
Track whether the hospital contacted the patient, resolved the concern, and closed the loop.
Automatically identify patients, collect feedback, detect dissatisfaction.
Hospital-specific feedback management
More Than a Generic Survey Tool
Hospital feedback requires event-based triggers, organisational measurement, escalation, and recovery workflows.
Generic Survey Tool
- –Manual patient lists and campaign setup
- –Same questionnaire for every patient event
- –Standalone scores without hospital context
- –Negative comments reviewed manually
- –No ownership or service-recovery tracking
Patient Feedback Software for Hospitals
- ✓Automatic OP visit and IP discharge identification
- ✓Relevant feedback by patient journey stage
- ✓Doctor, department, branch, and group analytics
- ✓AI detection of negative feedback and themes
- ✓Assigned tickets with resolution and recovery tracking
Integrations
Connect Feedback With Existing Hospital Systems
Use operational data to automate patient selection, communication, measurement, and incident closure.
Business outcomes
Identify Dissatisfied Patients and Recover
Move from adhoc survey reports to real-time patient feedback, continuous experience measurement and accountable service recovery.
100% Automated Feedback
Automated triggers reached all eligible patients without manual call lists.
~15% Feedback Captured
Automated outreach captured feedback from approximately 15% of eligible patients.
10% CSAT Improvement
Timely issue detection and corrective action improved CSAT by 10%.
12% NPS Improvement
Closed-loop recovery and service improvements increased NPS by 12%.
Improved Patient Recovery
Prompt follow-up with dissatisfied patients improved recovery and rebuilt trust.
Group-Level Experience Governance
Unified dashboards gave leadership visibility across hospitals, branches, and service lines.
See how ApexCura helps hospitals automate feedback collection, recover dissatisfied patients, and improve experience across every branch.
Book a Free DemoFrequently asked questions
Questions You May Have Regarding ApexCura Patient Feedback
How does ApexCura help hospitals improve patient response rates?
ApexCura automatically identifies eligible patients, sends timely feedback requests, and uses relevant forms to improve response rates.
How does the system automatically identify OP visits and IP discharges for feedback?
ApexCura integrates with HIMS and billing systems to identify completed OP visits and IP discharges automatically.
Can ApexCura send different feedback forms for OP, IP, departments, and specialties?
Yes. Hospitals can configure separate feedback forms by patient journey, department, specialty, branch, and service type.
How does AI identify negative feedback and prioritise dissatisfied patients for recovery?
AI analyses ratings and comments, detects dissatisfaction, and prioritises patients requiring immediate service recovery and follow-up.
Can negative feedback automatically create tickets for centre heads and responsible teams?
Yes. Negative feedback can automatically create assigned incident tickets with ownership, priority, status, and resolution tracking.
How can hospitals measure CSAT and NPS by doctor, department, branch, and group?
ApexCura provides dashboards comparing CSAT and NPS across doctors, departments, branches, hospitals, and the overall group.
How does ApexCura track whether dissatisfied patients were contacted, resolved, and recovered?
ApexCura tracks contact attempts, actions taken, resolution status, patient response, and final recovery within each incident.
Can hospital leadership compare recurring experience issues across branches and service lines?
Yes. Leadership can analyse recurring complaints, service gaps, recovery performance, and experience trends across the hospital network.
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