OP Visits & IP Discharges
Identify completed OP visits and IP discharges from the HIMS or billing system and send the feedback request automatically.
Patient Feedback Software
Patient Feedback Software for Hospitals
Apex Patient Feedback Software automates feedback collection after OP visits and IP discharges, and collects feedback inside the hospital through QR codes and PRE tablets. It measures CSAT, NPS, doctor-level experience and branch performance, then converts negative feedback into assigned incident tickets for faster service recovery.
- ✓Collect feedback after OP and IP events
- ✓Measure CSAT and NPS across teams
- ✓Convert negative feedback into recovery tickets
Automated feedback capture
Collect Feedback at the Right Patient Touchpoint
Use hospital-system events to send the right feedback request without depending on staff to prepare lists or trigger messages.
WhatsApp, SMS & Digital Links
Send structured feedback requests through WhatsApp, SMS or configured digital links in the patient's preferred regional language.
QR Codes in Waiting Areas
Place QR codes in waiting areas inside the hospital so patients can give feedback while they wait.
Tablets With PREs
Patient relations executives collect feedback on tablets from OP patients in the OP waiting area and IP patients in the nursing area.
Closed-loop feedback workflow
Real-Time Patient Feedback and Service Recovery
Collect real-time patient feedback at relevant touchpoints, detect low ratings or negative sentiment, alert the responsible team and track action until the concern is resolved.
1
Patient Touchpoint Completed
The HIMS or billing system confirms an eligible OP visit, IP discharge or configured patient interaction.
2
Feedback Request Triggered
The appropriate feedback request is sent automatically through the configured communication channel.
3
Response and Sentiment Captured
Patient ratings, comments, CSAT, NPS and sentiment are recorded in the hospital feedback workflow.
4
Recovery Ticket Assigned
Low ratings or negative sentiment create an alert or assigned ticket for the responsible team.
5
Action, Closure and Recurrence Measured
Track the response, action taken, patient closure and recurring service-quality trends.
Core capabilities
Use Patient Feedback to Improve the Patient Experience
Patient experience software should do more than collect survey responses. Hospitals need to identify recurring service failures, department-level issues, unresolved complaints and opportunities for service recovery.
HIMS and Billing-Based Triggers
Identify eligible OP visits and IP discharges directly from hospital-system data.
Zero-Intervention Automation
Send requests, analyse responses, and create actions without manual list preparation.
Local-Language Feedback
Deliver relevant feedback forms in languages patients can understand and respond to.
Multi-Level CSAT and NPS
Compute CSAT and NPS for hospitals by doctor, department, branch and group.
Department and Branch Analytics
Compare feedback across departments, centres, branches, and the hospital group.
AI Negative-Feedback Detection
Identify dissatisfaction, recurring complaint patterns and urgent recovery situations automatically.
Automated Incident Tickets
Convert negative feedback into assigned, time-bound service-recovery tickets.
Patient Recovery Tracking
Track whether the hospital contacted the patient, resolved the concern and closed the loop to recover dissatisfied patients.
Automatically identify patients, collect feedback, detect dissatisfaction.
Hospital-specific feedback management
More Than a Generic Survey Tool
Hospital feedback requires event-based triggers, organisational measurement, escalation, and recovery workflows.
Generic Survey Tool
- –Manual patient lists and campaign setup
- –Same questionnaire for every patient event
- –Standalone scores without hospital context
- –Negative comments reviewed manually
- –No ownership or service-recovery tracking
Patient Feedback Software for Hospitals
- ✓Automatic OP visit and IP discharge identification
- ✓WhatsApp, SMS, QR-code and PRE-tablet collection
- ✓Relevant feedback by patient journey stage
- ✓Doctor, department, branch, and group analytics
- ✓AI detection of negative feedback and themes
- ✓Assigned tickets with resolution and recovery tracking
Integrations
Connect Feedback With Existing Hospital Systems
Use operational data to automate patient selection, communication, measurement, and incident closure.
Business outcomes
Identify Dissatisfied Patients and Recover
Move from adhoc survey reports to real-time patient feedback, continuous experience measurement and accountable service recovery.
100% Automated Feedback
Automated triggers reached all eligible patients without manual call lists.
~15% Feedback Captured
Automated outreach captured feedback from approximately 15% of eligible patients.
10% CSAT Improvement
Timely issue detection and corrective action improved CSAT by 10%.
12% NPS Improvement
Closed-loop recovery and service improvements increased NPS by 12%.
Improved Patient Recovery
Prompt follow-up with dissatisfied patients improved recovery and rebuilt trust.
Group-Level Experience Governance
Unified dashboards gave leadership visibility across hospitals, branches, and service lines.
See how the Patient Feedback Software helps hospitals automate feedback collection, recover dissatisfied patients, and improve experience across every branch.
Book a Free DemoFrequently asked questions
Questions You May Have Regarding Patient Feedback Software
What is patient feedback software for hospitals?
Patient feedback software automatically collects feedback from patients after OP visits and IP discharges, measures satisfaction (CSAT and NPS), flags negative feedback and assigns it to the responsible team so the hospital can recover the patient.
How does the Patient Feedback Software help hospitals improve patient response rates?
It automatically identifies eligible patients, sends timely feedback requests, and uses relevant forms to improve response rates.
What should hospitals look for in patient feedback software?
Look for automatic triggers from HIMS or billing after OP visits and IP discharges, collection on WhatsApp, SMS, QR codes and tablets in local languages, CSAT and NPS by doctor, department and branch, AI detection of negative feedback, and assigned service-recovery tickets that are tracked until closure.
Can patients give feedback while they are still in the hospital?
Yes. Patients can scan QR codes placed in waiting areas, and patient relations executives can collect feedback on tablets from OP patients in the OP waiting area and IP patients in the nursing area.
How does the system automatically identify OP visits and IP discharges for feedback?
The system integrates with HIMS and billing systems to identify completed OP visits and IP discharges automatically.
Can the Patient Feedback Software send different feedback forms for OP, IP, departments, and specialties?
Yes. Hospitals can configure separate feedback forms by patient journey, department, specialty, branch, and service type.
How does AI identify negative feedback and prioritise dissatisfied patients for recovery?
AI analyses ratings and comments, detects dissatisfaction, and prioritises patients requiring immediate service recovery and follow-up.
Can negative feedback automatically create tickets for centre heads and responsible teams?
Yes. Negative feedback can automatically create assigned incident tickets with ownership, priority, status, and resolution tracking.
How can hospitals measure CSAT and NPS by doctor, department, branch, and group?
The Patient Feedback Software provides dashboards comparing CSAT and NPS across doctors, departments, branches, hospitals, and the overall group.
How does the Patient Feedback Software track whether dissatisfied patients were contacted, resolved, and recovered?
It tracks contact attempts, actions taken, resolution status, patient response, and final recovery within each incident.
Can hospital leadership compare recurring experience issues across branches and service lines?
Yes. Leadership can analyse recurring complaints, service gaps, recovery performance, and experience trends across the hospital network.
Related articles
Related Articles About Apex Patient Feedback Management
Practical guides on feedback automation, complaint closure, and patient experience measurement.
Quantify Patient Feedback With CSAT and NPS to Track Hospital Improvement
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Improving Patient Experience in Hospitals with AI: Measure, Act and Review
See how hospitals can measure feedback, assign practical actions, and review whether patient experience improves.
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Automated Patient Feedback Immediately After OPD Visits and IPD Discharges
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Hospitals Should Recover Dissatisfied Patients After Negative Feedback
Follow a practical process for acknowledgement, ownership, investigation, patient communication, and documented closure.
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